Refund Policy

OUR 100% GUARANTEE:
We know you’ll love our Botanical Chocolate Bars as much as we do. In fact, if for any reason you’re not completely satisfied with your purchase, just email guarantee@yescacao.com within 30 days, and we’ll issue a full refund (excluding shipping).

Our policy lasts 30 days. If 30 days have gone by since your purchase, you no longer qualify for a refund or exchange.

To be eligible for a return, you are required to email guarantee@yescacao.com with your order number and contact information (phone or email address). Please send the unused products to:

Yes CaCao
c/o Returns
484 Lake Park Ave. #487
Oakland, Ca 94610

Returns (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at:
guarantee@yescacao.com

Sale items (if applicable)
Sale priced items may be refunded at the original purchase price.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email atguarantee@yescacao.com and send your item to: 484 Lake Park Ave. #487, Oakland, Ca 94610

Shipping
To return your product, you should mail your product to: 484 Lake Park Ave. #487, Oakland, Ca 94610

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We advise using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.