FAQ Main

Are they organic?

  • YES of course. Organic Cacao is a must! A recent study found that cacao is the 2nd highest sprayed agricultural product in the world - wtf!? Our process of selecting suppliers and ingredients is backed by science, certifications and transparent relationships.  We personally test all the botanicals on ourselves to make sure we are sharing an awesome product. 

Is it vegan?

  • YES, our cacao is vegan and the sugar is too!

Is it gluten free?

  • YES

What is the serving size?

  • According to the Nutrition Facts, the serving size is one bar.  That being said, be your own real-time guide on this topic, we encourage you to ask your body this question. Perhaps you only require one square, or one “YES” or a bar a day.  Our bodies are dynamic feedback systems, calling for different amounts on different days. Let us know how you enjoy your YES Cacao Botanical Chocolate Bars. 

What are Botanicals?

  • A Botanical is a whole plant or part of a plant part prized for its medicinal or therapeutic properties, flavor or scent.  Our Botanical spectrum includes Ayurvedic herbs, Taoist herbs, South American superfoods, Essential oils, Teas, Flowers, Minerals and Medicinal mushrooms.

What are superfoods?

  • While many sources will assign superfood status to any nutrient dense food- let it be known not all foods are created equal.  Superfood qualification is not relegated to its inherent “nutrition facts”, it must also take into account where and how it was grown.
  • YES Cacao’s superfood definition is: Bioavailable food grown in mineral rich soil, in biodiverse ecosystems, fed by clean water and gathered by harvesters who hold reverence for the plant and its natural environment.  

Why CleanCane®?

  • For thousands of years sugarcane was considered a medicinal plant. What? Sugar? Medicinal? YES. Sugar cane (Saccharum officinarum) is in the grass family of plants, and is very proficient in mineral absorption from the soil. When sugar is commodified and grown in large plantations, the nutrition of the soil is depleted quickly and the sugar cane becomes "hollow", only containing artificial fertilizer "minerals".  We source our CleanCane® in Ecuador, with producers that champion regenerative farming. This allows the highly mineralized volcanic soil to allocate nutritional density into each sugarcane stalk. Once the sugar is harvested, the cane stalks are hand pressed into juice that is then sundried until crystalized to preserve enzyme activity, the sugar is then put through a cooling process to crystalize. This is called a "first crystallization" sugar.  This is all done within twenty-four hours of the harvest. With an abundance of organic minerals and available enzymes, this sugarcane honors its historical medicinal nutrition profile. 

Does chocolate have caffeine? 

  • Hmmm good question, chocolate actually has a very small amount of caffeine per serving. The more predominant compound is Theobromine. Where as caffeine stimulates the mind, Theobromine stimulates the heart and circulatory system; which is why it is an ideal delivery system.  

What is Wild Cacao?

  • YES Cacao sources beans from a team of over 450 wild harvesters throughout Ecuador, in a truly unique system that benefits the soil, the cacao trees, the ecosystem, the workers... all the way to you, goodness through and through. This wild variety is call Arriba Criollo, regionally specific to the Ecuadorian Andes, and known for its exceptional flavor. Our preference for wild cacao stems from our trust in the knowledge of nature. The true aim of organic and biodynamic methods are to emulate the wisdom of the wild.  Wild cacao means there are no farms and no plantations.  All our beans are sourced from seed propagated trees, thriving in diverse ecosystems, fed by rain and spring water. Supporting this cacao preserves and protects the heirloom varieties we wish to share with our next seven generations and beyond.

Stay tuned to learn more about becoming  A WILD CACAO ADVOCATE 

How do I store my bars?

  • Cacao is best kept in a cool dark place, preferably between 55-77 degrees fahrenheit. Keep in mind as the bar approaches body temperature the flavors will open.  Thats why it is commonly recommended to let chocolate melt in your mouth.  

Have Questions and Curiousities about our chocolate?

contact us: Questions@yescacao.com

what is botanical chocolate?
how botanical chocolate is made

Orders, Shipping & Returns

How do I place an order?

  • Browse our online shop, add the bars and bundles you want to your cart, and check out. You'll get an email confirmation right away, and a second email with USPS tracking once your order ships.

What payment methods do you accept?

  • We accept all major credit and debit cards, plus accelerated wallets like Shop Pay, Apple Pay, and Google Pay at checkout. Your payment details are encrypted and processed securely.

Can I track my order?

  • Yes. When your order ships we email you a USPS tracking number. If it doesn't arrive within 5 business days, check the tracking link or email us and we'll help locate your package.

What shipping method do you use and how much does it cost?

  • USPS Priority Mail is our default method, with delivery in 2-5 business days. Exact shipping cost is calculated at checkout based on your order and destination.

When will my order ship?

  • We process and ship orders Monday through Friday. Orders placed on Thursday or Friday may ship the following Monday, depending on weather and your destination, so heat-sensitive chocolate isn't sitting in transit over a hot weekend.

Do you ship internationally?

  • Our standard service is USPS Priority Mail within the United States. If you're outside the US and would like to order, contact us first and we'll let you know what's possible.

What is your return and refund policy?

  • We stand behind our chocolate with a 100% guarantee. If you're not completely satisfied, email guarantee@yescacao.com within 30 days of purchase for a full refund (excluding shipping). Unused product is returned to YES Cacao c/o Returns, 1001 Center St. Ste. 14, Santa Cruz, CA 95060.

What if my order arrives melted or damaged?

  • Chocolate is heat-sensitive, especially in summer. If your order arrives melted or damaged, email us right away with your order number and a photo and we'll make it right. We recommend being available to receive your package so it isn't left in the sun.

Do you offer wholesale or custom chocolate?

  • Yes. We work with retailers and partners through our wholesale program, and we create custom botanical formulations on request. Visit our Wholesale page or book a custom chocolate consultation to get started.

Why do your products carry a California Prop 65 warning?

  • To the best of our knowledge there is no established reason for the warning on our products, which are made with the highest-quality ingredients. California law (the Safe Drinking Water and Toxic Enforcement Act of 1986) simply requires the notice on many products sold in the state. You can read the official information at the California OEHHA Proposition 65 site.